Employment and Working Time in Parcel Delivery
Online shopping has forced a step-change in the world’s approach to delivering parcels. Expectations are high –next-day and even same-day delivery can come as standard, or at a small premium. While the customer is satisfied, how is this affecting those in charge of meeting the demand? Workers are under increased pressure to deliver on the sellers’ promise of a timely arrival and are often tracked throughout their journey. The joint British Academy/Leverhulm Trust funded research on ‘The End of the Supply Chain: The End of the Supply Chain: Work, Employment and the Reconfiguration of Working Time in Parcel Delivery’, conducted by Sian Moore from University of Greenwich, Kirsty Newsome from Sheffield University and Cilla Ross from Co-operative College in Manchester, has explored these issues.
In a recent film released by Sheffield University Management School, Kirsty Newsome explores some of the issues related to job quality and employment relations given organisation’s increased interest in logistics.